Free On Hold Message Generator

How it works

1. Paste one part of your hold script into the box. Free clips are up to 500 characters, which is about 30 seconds of speech.
2. Pick a voice. Ava is preselected; choose English (UK) or English (Australia) in the language menu for a British or Australian voice.
3. Press generate, listen, and download the MP3. Make the next part the same way, or join several parts into one file in More options.

On hold message examples you can copy

Most businesses use three or four short messages that play in a loop between music. Mix a thank-you message with one or two useful facts so callers learn something while they wait. Swap in your own business name and details.

• Thank you for holding: "Thank you for your patience. Your call is important to us, and we will be with you as soon as a team member is free."
• Opening hours: "Our office is open Monday to Friday from eight until six, and Saturday mornings from nine until twelve."
• Website and self-service: "You can track your order, change a booking or pay a bill any time on our website."
• Promotion: "This month, new customers get a free first consultation. Ask our team about it when we answer."
• Seasonal: "Our office will close at noon on Christmas Eve and reopen on the second of January. We wish you a happy holiday."
• Callback: "If you would rather not wait, hang up and send us a message on our website, and we will call you back today."

Tips for a better message on hold

• Aim for 30 to 90 seconds in total, split into two or three short parts. Long single messages get tiring on a loop.
• Start with a thank-you, then give one useful fact per message. One idea per message is easier to hear.
• Record a few versions of the thank-you line so callers on a long hold do not hear the exact same words every time.
• Never promise a wait time you cannot keep. "Shortly" is safer than "two minutes".
• Update seasonal and promo messages on time. An old offer or wrong holiday date sounds careless.
• Use More options to add pauses between parts, so the message breathes when it loops.

How to load your MP3 into a phone system

Most business phone systems, hosted VoIP services and PBX boxes have a "music on hold" or "hold message" setting in the admin panel. There you upload an audio file, and the system plays it in a loop while callers wait. Some systems ask for MP3, others for WAV; if yours only accepts WAV, convert the MP3 in any free audio converter.

If you want music under the voice, either upload the voice file into a playlist with your music files, or mix the two in an audio editor and upload one file. Check your provider's help pages for the exact menu name and file limits.

British and Australian voices for UK and AU businesses

Callers trust a voice that sounds local. For a UK business, choose English (UK) in the language menu and try Sonia, Libby or Ryan. For an Australian business, choose English (Australia) and try Natasha or William. Use local wording too: "opening hours", "enquiries" and "solicitors" for the UK, and dates written the way your callers say them.

What this tool does and does not do

• It reads your hold script in a natural AI voice and gives you an MP3 you can upload to your phone system.
• You can change the voice, pitch and speed, and join several parts into one file in More options.
• It does not add hold music, jingles or sound effects. Add music in your phone system or in an audio editor.
• It is not a managed message on hold service: we do not write, schedule or upload messages for you.

Frequently asked questions